Kathy Goclan American Family Insurance

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Kathy Goclan became an American Family Insurance agent 24 years ago, when a friend encouraged her to get involved in insurance. At the time she had also been considering real estate, but insurance won her over.

American Family Insurance’s core products & services are property, auto, umbrellas, life, health, annuities, commercial and farm policies. Kathy especially enjoys working with her commercial clients, and excellent customer service is what sets her apart. “Customer service differentiates us from our competitors. American Family is a J.D. Power & Associates company, and my agency is a J.D. Power agency.”

Kathy is passionate about her business. “I love working with people and building rapport with my insureds. Everyone has a unique story, and over the years my clients have become like family.”

Throughout the past 24 years, Kathy says that her business has bloomed and grown, “the number of people I’ve met along the way have been awesome.”

A past Edwardsville/Glen Carbon Chamber of Commerce board of directors president, Kathy has been a chamber member for 12 years. She serves on the government affairs committee and has participated in annual dinner, golf, education, Halloween parade, and business after hours committees.

In addition to her involvement with the Ed/Glen Chamber, she has co-chaired an underprivileged children’s Christmas party every season for over 20 years with a dear friend.

Kathy would like to hire more sales staff in the future. “This isn’t an easy profession – it’s a constant challenge and it takes a while to learn. There is always something to learn and there are always challenges,” says Kathy.

One of Kathy’s favorite quotes: “People will forget what you said and people will forget what you did, but people will never forget how you made them feel.”

In her spare time, Kathy can be found chasing her grandchildren from hockey to dance and back to hockey. “It’s fun and entertaining, they always keep me laughing. My family also spends as much time as possible at Table Rock Lake, our favorite water spot.”

To learn more about American Family Insurance, call Kathy at 618.659.2483, visit her in person at 1 Sunset Hills Executive Drive in Edwardsville, or go to www.kathleenmgoclan.com.